LOWA ​CORONAVIRUS PREVENTION INFORMATION

4/6/2020

For official information reagarding coronavirus visit these websites.

https://www.governor.virginia.gov/
http://www.vdh.virginia.gov/
www.coronavirus.gov
https://orangecountyva.gov/863/COVID-19 


CORONAVIRUS AND LOWA COMMUNITY ACTIVITIES AND BUSINESS OPERATIONS

APRIL 6, 2020 AS OF 3 P.M.

The LOWA General Manager announced today the following updated modifications to LOWA activities and business operations taking into consideration Governor Northam’s ExecutiveOrders effective through June 10, 2020.  All activities are subject to change as LOWA heeds advice from the Governor and Virginia Department of Health and the Centers for Disease Control. We encourage members to check LOWA.Org, email blasts, text alerts, and Facebook.

All Association business will be conducted by phone, email or mail and not by walk in service.  If there is an absolute need to enter a LOWA building, you must make an appointment. There will be a pre-screening phone call using three questions:

  1. Have you or anyone in your family been experiencing a fever or cough over the last two weeks?
  2. Have you or anyone in your family traveled outside the country over the last two weeks?
  3. Have you or anyone in your family been exposed to a person that has tested positive for COVID-19?

If any of these answers is “yes”, we will serve you by phone and/or delay the appointment for at least two weeks.

On April 4, the LOWA Board of Directors voted on the following actions to assist Members with Annual Assessment payments and Amenity Memberships: 

  1. Waiver of the $12.50 payment plan surcharge for Members experiencing financial hardship; *
  2. Delay of the imposition of the $50 late charge through July 31 for Members experiencing financial hardship; *
  3. Delay of the imposition of the 6% interest charge through July 31 for Members experiencing financial hardship; *
  4. Application of credits for Members with 2019/2020 Annual Fitness Center and Pickleball/Tennis Memberships for not being able to use the facilities for the last six weeks of the fiscal year due to the COVID-19 pandemic; and
  5. Implementation of a plan to credit 2020/2021 Annual Fitness Center and Pickleball/Tennis Memberships for each full month the facilities are required to be closed due to the COVID-19 pandemic.
  6. Delay of boat decal enforcement until May 16 to allow Members two additional weeks to show insurance documents and purchase and mount decals on watercraft. 

    Member signature on Declaration of Hardship required

  1. Community Center staff is available 8:30 a.m. to 5 p.m. Monday through Friday. Entry by pre-screened appointment only. Community special events including the Community Yard Sale and all clubs and organization meetings, and private parties are cancelled until further notice.
  2. Woods Center Trophy Room is closed except for Environmental Control Committee meetings. All groups are cancelled until further notice.
  3. Fareways hours are modified to be open from 8 a.m. to 9 p.m. Monday and Tuesday and from 8 a.m. to 4 p.m. Wednesday through Sunday for takeout via window service, and delivery service only. No entry into the restaurant. Delivery service begins March 25. Go to LOWA.Org or Facebook for the menu and delivery guidelines and upcoming specials. Call to order at 540-972-2216.
    1. Take out and delivery orders must be placed by 8:30 p.m. Monday & Tuesday and by 3:30 p.m. Wednesday through Sunday.  No separate checks for takeout or delivery.
    2. All special events are cancelled until further notice.
  4. Clubhouse hours are modified to be open from 4 p.m. to 9 p.m. Wednesday through Sunday for takeout service and delivery service only. No entry into the building. Delivery service begins March 25. Go to LOWA.Org or Facebook for the menu and delivery guidelines and upcoming specials. Call to order at 540-972-2221.
    1. Takeout and delivery orders must be placed by 8:30 p.m. No separate checks for takeout service or delivery.
    2. All special events, and all clubs and organization meetings and private parties are cancelled until further notice. The May 3 Realtor Open House is cancelled.
  5. Golf Course is open for regular operating hours. The Pro Shop will operate out of the window for tee times and hard and soft good sales.Appointments by pre-screened questions only. Go online to LOWA.Org or call the Pro Shop to make a tee time.
    1. GolfNow advertising for outside play suspended until further notice.
    2. Contact the Pro Shop at 540-972-2230 for updates.
    3. Ball washers, bunkers rakes, water coolers, and practice area flags and pins have been removed from the course.
    4. Members who reside in the same household or arrive in the same vehicle may ride in the same golf cart. All others must use separate golf carts and keep the six-foot social distancing to protect everyone.
  6. Fitness Center is closed by order of the Board of Directors as of March 19, 2020 until further notice.
  7. Equestrian Center staff is available 8:30 a.m. to 5 p.m. Monday through Friday and Saturday and Sunday 9 a.m. to 5 p.m. Entry into the Stables is by pre-screened appointment only. All lessons and camps are discontinued until further notice.
  8. Environmental Control Committee/Maintenance Office staff is available 7 a.m. to 3:30 p.m. Entry by pre-screened appointment only. Application submission by email and payment by phone is preferred. We will limit person-to-person contact of ECC Members doing project site inspections at this time. ECC continues to meet on a regular twice a month basis with limited in-person participation to keep six-foot social distancing and comply with the 10-person limit which includes the Committee and Staff.
  9. Holcomb Building staff is available during normal hours from 8:30 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturdays. Entry by Pre-screened appointment only.
    1. All business at Holcomb Building is by phone, email or mail and not by walk in service.
    2. Member Services counter service such as bill payment, early boat and early fitness registration is by mail-in or phone-in, or drop-off only. Walk-in service to Member Services is not available. This includes the Annual Assessment Renewal which begins April 1. Call 540-972-2237 for assistance.
    3. Members must call for a pre-screened appointment to set up new accounts, set or renew payment plans, or to obtain member cards or barcodes. Call 540-972-2237 or email FrontDesk@LOWA.Org for assistance.
    4. Members are encouraged to login to LOWA.Org to review their statements.
    5. The General Manager’s Office, Finance Department, Member Services, Human Resources, Lake Currents and Communications are available by phone or email.Staff is also available by pre-screened appointment.
    6. Check LOWA.Org/calendar for cancellations.
    7. The Amenities Edition insert of Lake Currents is postponed indefinitely.
  10. LOWA Board of Directors meetings continue as scheduled with limited in-person participation by Directors, GM and Staff and on the virtual meeting platform called Zoom.
    1. a. The Governor’s Stay At Home Order precludes Members from physically attending Board Meetings. Instead, Members may either send comments ahead of time to Board@LOWA.Org. or attend the virtual meeting via Zoom. 
    2. b. Find the Zoom meeting IDs and instructions on LOWA.Org Member’s side to participate in the virtual meetings. The Board welcomes and highly encourages members to submit comments on the business agenda and general comments ahead of the meetings to Board@LOWA.Org. The meeting video will be available as soon as possible upon conclusion of the meeting.
  11.  LOWA Committee Meetings are canceled through April 30 except for Environmental Control Committee, Legal and Compliance Committee, and Investment Committee. Other committee meetings may be added as deemed essential with the approval of the LOWA Vice President. The Governor’s Stay At Home Order precludes Members from physically attending Committee Meetings. Committee members, Staff, ECC Applicants and LCC Defendants must keep six-foot social distancing and comply with the 10-person limit. Zoom capability may be added for committee meetings in the future.
  12. LOWA Security encourages use of TEK Control for guests. If you require non-emergency services, call for an appointment at 540-972-2020. We ask that you voluntarily limit the number of guests invited into the community.
  13. LOWA Pickleball-Tennis Outdoor Courts are closed as of March 24.
  14. LOWA Parks, Beaches and Trails remain open but their facilities are closed including the pavilions, shelters, gazebos, grills, basketball courts, and playgrounds as of March 31 until further notice. Park bathrooms remain open currently. Members must limit gatherings to no more than 10 persons and keep the six-foot social distancing to protect everyone.
  15. LOWA Campgrounds are closed to short term camping as of March 31 until further notice.
  16. LOWA Lakes are open to all activities. Members must limit gatherings at Marinas and Docks to no more than 10 persons and keep the six-foot social distancing to protect everyone. Watercraft operators must heed the Boat Responsibly Guidelines (see attached):
    1. Don’t tie up with other boats.
    2. No more than 10 on any boat.
    3. Limit passengers to members of your household.
    4. Don’t congregate on beaches.
    5. Maintain a boat’s length spacing between boats at Clubhouse Dock and Gas Dock
  17. LOWA amenities are cashless except for Clubhouse and Fareways beginning April 6 until further notice. You must use a credit or debit card. Cash tips to staff are still acceptable.
  18. On April 4, the Board voted to freeze four New Asset and Improvement Reserve projects totaling $124,000 until August 1, to be reviewed at the August 1, Board Meeting:
    1. Security Radios $30,000
    2. Shade Structures (Clubhouse and Sweetbriar Pools) $38,000
    3. Fareways Walk-In Cooler $36,000
    4. Birchside Circle to Fairway Drive Trail $20,000
  19. LOWA Management is reassigning staff to better manage the new requirements of this business disruption. 
  20. LOWA Management is reassigning staff to better manage the new requirements of this business disruption.


 


Many of the LOW clubs and groups with scheduled activities taking place WITHIN LOW have opted to postpone or suspend their event or activity. LOWA is also adhereing to the CDC Guidelines (released Sunday, March 15) and we are cancelling or postpoing any event that hosts 50 people or more.

As we become aware of these cancellations we will note them on our website at
 www.LOWA.org/Calendar

We encourage all members to protect themselves and their neighbors by practicing Social Distancing as recommended by the CDC.



CORONAVIRUS, COLD & FLU PREVENTION INFORMATION

Considering recent worldwide concerns with Coronavirus, the GM and Communications Manager have developed two flyers to promote good health practices: one for LOWA employees and one for LOWA Members. LOWA Maintenance is taking extra precautions such as routinely cleaning all frequently touched surfaces and providing disposable wipes so that commonly used surfaces can be wiped down by employees. All other departments are cleaning frequently-touched surfaces such as golf carts and fitness equipment. 

LOWA Prevention Flyer- Employees
LOWA Prevention Flyer- Members